Words are powerful tools, and what you say really matters. If you say something in the wrong way or the context is off, this can become a real problem in the workplace.

This is even more critical for the company's decision-makers. Leaders should be held to a higher standard when communicating to their teams. Their words can make or break a person in their employ.

Timing

John Maxwell, a leadership authority, states, "Good communicators understand the importance of the right words." A leader's choice of words should inspire others. But leaders can sometimes be involved in heated discussions, and comments are made that cannot be taken back.

Therefore, leaders should note the timing of what they say. For example, a leader may express comments on an issue and come to find out he should have stated them sooner — before the argument got heated and emotions were running high. Suddenly, a small problem becomes exacerbated.

Remember: Second chances do not always happen.

Listening

Talking is great, but listening is even better. This skill is often overlooked when there are communications between parties. Most people will try to talk over each other, and this results in nothing being accomplished.

Listening takes patience, but can result in greater strides in the organization.

A listening leader is showing her team a trait that all should strive for. Listening is more important than speaking. You show understanding, and a commitment by stopping and really taking the time to be there for that person.

Preparation

Preparing what you want to say in advance can help create the right conditions. A prepared leader shows confidence and decisiveness. Stating just anything off the top of one's head can show poor judgment. Words should be affirming, and expressed in a manner that shows the leader to be on top of the situation.

The right time and the right words can result in an immense advantage not only for the leader, but also for the organization. Expressing oneself in a positive light can pave the way for better communications between all parties. This is leadership at its best.

Action

Words have consequences, and so do actions. A leader may state tasks and goals, but how they are accomplished is sign of true commitment. Leaders must help others with an action plan that takes into consideration the organization's culture, as well as who are the players involved.

Words and actions do go together, and they mirror the true effectiveness of a leader.

The leader's goal should be to make sure there is a balance in what is said, how it is said and why it is being stated. As the communicator of the organization, the leader is showing people the opportunities that can be created by using the right words.

Finally, communication is a two-way street. There should be a give and take on both sides. This will lead to better outcomes, and all parties will have a greater respect for each other.