How to run a happy hospital
Thursday, August 29, 2019
The concept of a "happy hospital" in which employees, caregivers and patients report high levels of satisfaction in their work and experiences may seem like an impossible dream. But you can make it happen more easily than you think!
Research from the University of Michigan on community hospitals found that patients are happiest when hospital employees have high morale. You're aiming for low employee turnover and joy at the job to meet your patient satisfaction goals.
Here are five key tips for understanding what your patients and personnel truly need.
Patients want their buttons responded to.
Unanswered calls to the nurses' station are always major complaints in terms of how patients could have had a more positive hospital stay. Improve quality control and staffing practices so patient needs are swiftly met.
Employees want to be celebrated.
Sure, your hospital employees want to be rewarded monetarily for excellent work, so definitely use incentives like bonuses — but they also want to be celebrated. A monthly "praise party" in which great workers receive the accolades they deserve is a great idea.
Positively mobilize your HR.
A study from University of Missouri Health and lead author Naresh Khatri found that making your hospital's CEO the "people's champion" — one personally invested in the satisfaction of his/her employees — boosts morale in a powerful way.
You also want your HR director to choose candidates who can adapt to changing situations easily — those employees bring positive vibes to the work environment.
Use hospital noise to your benefit.
Try to eliminate negative noise pollution such as unnecessary alarms and loud conversation in patient wards. Offer headphones at admissions to help patients feel comfortable and allow them a choice of noise-canceling headphones or the ability to choose their own audio.
Researchers at Kings College London, led by Andreas Xyrichis, point out that patients do like certain hospital sounds, though, like drink carts, which give them something to look forward to. Your food service employees can make bringing in meal carts a friendly experience with happy greetings and conversations.
Ask directly what people want and need.
Survey your patients and staff with this simple question: "What would make you happier here?" Then, make what they ask for happen.
Often, more human kindness, concern and consideration will be enough to make a huge amount of difference. And you can start giving those today!
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