Everything in an association can (and should) be measured
Wednesday, August 03, 2016
The motion on the board table had enough momentum to pass. Then, an astute director asked, "How will we measure performance? How will we evaluate our success for failure?"
Boards often adopt programs and pass motions without considering performance expectations. For example: "I propose that we direct staff to increase student memberships." Does that mean 100 new students? Is it a plan to create student chapters? The motion does not define performance measures.
Directors and staff should be certain about the intent of a motion.
Process for selecting metrics
A board has a duty to evaluate organizational effectiveness. When a motion is too general, it may be impossible to gauge success. By discussing the metrics before passing the motion, awareness of the intended outcomes clarifies expectations.
Everything can be measured. It will take some thought and board discussion.
Begin by identifying metrics that have the most value to the organization. For example, the number of website visitors, budget aspects, membership growth or legislative wins. The board should select a dozen or so core areas to monitor that have significant impact.
Next, develop a methodology for reporting the information. Rather than oral reports and spreadsheet presentations, consider using dashboards — they are a way to depict performance visually on a chart.
By presenting the same dashboards consistently at board meetings, directors begin to recognize gaps, trends, strengths and weaknesses. Corrective actions can be taken as appropriate. Some organizations even post the information on a board portal where directors have access at will.
The measures should be associated with the strategic plan; nearly every metric can be tied to the goals. During the annual retreat, a focus on the plan and performance will improve outcomes.
Areas of performance
Here are some common association performance measures and their descriptions:
Membership — Retention and growth rates are monitored; percentage of market share is satisfactory (number of members compared to the total number of potential embers); member satisfaction is gauged; member participation is increasing.
Financial fitness — Sufficient saving established; the ratio of dues to nondues income is satisfactory; investments yield desired results; income streams are reliable and diverse; independent accountant advises board.
Exposition — Booths and space outpace prior trade show; attendance is up; exhibitor satisfaction is high.
Sponsorship and advertising — Number and income of sponsorships and advertising is growing.
Government relations — Consider the number of issues being tracked; how many members are involved in grassroots; the number of contacts with lawmakers; and the number of political wins.
Political strength — Majority of the members engaged in PAC funding; size of the PAC is sufficient to influence lawmakers.
Professional competency — Association supports enhancements in member competency through education and certification programs; opportunities for research and publishing; noted reduction in consumer complaints and grievances.
Governance — Right size board; all directors proficient in governing duties; pipeline of future leaders in development; periodic board self-evaluation conducted; board meetings produce substantive results.
Technology — Investment in technology platforms supporting association functions; providing member access 24/7 and reducing reliance on staff; ratio of investment in technology may reach 10 percent of budget.
Education — New topics and speakers added; total number of CE hours required are growing to be a respected resource in education marketplace; programs are well-marketed, attended and produce profit.
Chapters — Performance of components are effective with growth in membership, programs, leadership, etc.; chapters are compliant with laws, policies and bylaws; underperforming chapters are addressed.
Staffing — Staffing is sufficient for a growing organization and to advance the strategic plan; adequate investment in professional development; compensation is comparative with similar roles and responsibilities; methods of performance evaluation are effective.
Committees — Committees are aligned with goals in the strategic plan; sufficient number of volunteers to support committees; ineffective committees are addressed by eliminating, merging or revamping.
Strategic plan — Plan guides board and staff for 3-5 years; reasonable number of goals (3-7) supported by sufficient resources (funds, staff, time, technology); program of work or business plan tracks assignments, deadlines and metrics.
Internet presence — Search engine optimization (SEO) draws visitors; social media strong with postings, likes, retweets, etc.; internet presence is considered a benefit by members.
Diversity — Composition of board and staff reflects diversity of the membership and community; programs designed to serve varied audiences; diversity is a guiding principle; collaboration with groups representing diversity.
Board members frequently rely on performance measures in their work settings, thus it should be instinctive to apply the concept in associations.
- How millennial managers are reshaping the workplace
- Digital natives are more likely, more eager to go back to the office
- How the pandemic is changing employees’ summer vacation plans
- You cannot lead until you have their trust
- 9 noteworthy governance practices
- Mass adoption of remote work could result in a $700 billion economic benefit
- Overwhelmed and overworked: 8 out of 10 employees struggle to keep up
- Step aside, millennials — Here comes Generation Z
- Ethology and veterinary practice: Client perceptions of animal behavioral problems
- US payrolls add 1.8 million jobs; jobless rate drops to 10.2%
- How to improve communication across departments
- Without baseball crowds, some businesses grapple with a grim new reality
- Optimism beckons for 2020-21 deer hunting season in Texas
See your work in future editions
Your content, Your Expertise,
Your Industry Needs YOUR Expert Voice & We've got the platform you needFind Out How