Capturing lessons learned from Easter
Tuesday, April 10, 2018
The campus was abuzz, people filled the sanctuary, and most importantly, souls connected with their Savior. Now that the big day is over, it's time to learn from how plans worked out (or didn't) on Easter Sunday.
Here are several questions to ask yourself and your team as you process one of the biggest weekends of the year:
1. What went well?
Did you try something new this year? Maybe you had a team dedicated to planning each aspect of the Easter weekend for your church. Perhaps you started inviting people to volunteer six weeks ago and provided training for them a week before Easter.
Make a list of everything that went smoothly over Easter weekend and trace each item back to why you think that element was a success. Next, decide what you can learn from those successes and apply that information to other events or even weekly services.
2. What didn't go so well?
Volunteers weren't as organized as you'd hoped. The guest gifts didn't arrive on time. Your photo booth didn't get much traffic. The sound system went haywire. Things go awry sometimes. Your team probably rolled with the punches and overcame whatever obstacle fell in their path, but it would be nice to avoid that situation in the future.
Make a list of what went wrong and what you see as the cause of each issue. This isn't about placing blame (although you might need to talk with someone if they totally dropped the ball). The point of this exercise is to learn from what went wrong so you can prevent similar issues going forward.
3. What are people talking about?
What elements of the service or overall experience are people talking about a week later? Have you noticed any comments on your church's social media accounts? Have you received any emails or phone calls about Easter weekend? Have you had an influx of people signing up for baptisms, small groups or to volunteer?
What is the church staff team reflecting on a week later? Is it a moment in the service that was especially moving or perhaps it involves something special you did for guests?
Whatever people are still talking about a week after Easter — that's something to reflect on. Why was that moment so memorable? What can we do to build on that momentum or provide an environment where that can happen more often?
4. What did our volunteers experience?
Talk with two distinct groups of volunteers about Easter weekend — those who served that weekend who are on a regular Sunday volunteer team and those who served Easter weekend but who aren't on a Sunday team. Get feedback from both groups as they may have different perspectives.
Ask volunteers what went well and what didn't. Ask if they heard any comments or received feedback from guests. Find out which questions they received most often from guests. The volunteers who helped in the parking lot, as greeters, serving coffee, helping people find a seat and caring for children were on the front lines. They interacted with church members and guests, so they're a great source of information.
While the temptation is to quickly move on to planning the next service or event, make time to reflect on Easter and take those lessons forward.
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