S. Chris Edmonds
S. Chris Edmonds helps senior leaders create purposeful, positive, productive work cultures. He is a speaker, author and executive consultant with The Purposeful Culture Group. Chris is the author of the Amazon best-sellers The Culture Engine and Leading at a Higher Level with Ken Blanchard.
Articles by S. Chris Edmonds
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The only ways companies can survive big mistakes
Thursday, May 10, 2018Even when an organization has a very healthy organizational culture — as in Starbucks' recent case — a "failure of leadership" by one store manager can put the company’s entire reputation at risk. People make mistakes every day. But the glaring spotlight of national media on your workplace could be one incident away. Is your organization prepared to respond effectively when a grave mistake is made? These three steps can help your organization "do the right thing" immediately and live your organization’s servant purpose and valued behaviors under intense scrutiny.