Roger Daviston
Articles by Roger Daviston
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Passive Paul meets Aggressive Homeowner Harriet
Tuesday, December 02, 2014​Passive Paul wakes up and starts his usual day, always moving against himself but not seeing it that way. He constantly doesn't resist anything that homeowners tell him. He finds it extremely uncomfortable to confront others, and he would rather not say much and just let things go.
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Change the behavior of your negative, underperforming technicians
Thursday, October 30, 2014The boss almost gave up on one of our plumbers, Mike. His average invoice was terrible at $400. He made excuses and blamed his circumstances. He was negative, and his attitude was that "life sucks." Mike thought nothing could change for him, and we were ready to let him go. However, one day while doing a ride-along with Mike, I recommended that he listen to "The Strangest Secret" by Earl nightingale. After all, he wouldn't read, so maybe he would listen to something.
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Are you being triangulated?
Monday, October 20, 2014As leaders, we are extremely vulnerable to being triangulated, and it's unhealthy for the unity of a company. Triangulation involves a cast of three characters: the villain, the victim and the rescuer. If you are constantly fixing relational problems that others should fix for themselves, you are probably being triangulated.