Nancy Van Elsacker Louisnord

Nancy Van Elsacker Louisnord is the president of TOPdesk USA. She’s also a public speaker, a contributor to dozens of leading industry publications and a service management expert.

Articles by Nancy Van Elsacker Louisnord

• Enterprise service management delivers value to educational entities

  Friday, February 15, 2019

  The trend of educational entities adopting IT service management solutions has been on a steady rise. Educational organizations want to align operations with overall institutional strategies and goals. The IT organizations that service these educational entities play a major role in supporting educational functions by offering IT services to support the business and the mission of the institution. These organizations that are taking these technology steps find that there are fewer break-and-fix issues, but more instances where they can be builders of things and integrators of things.