Hannah Price

Hannah Price is a consultant for TOPdesk, where she works alongside clients to implement on premises and SaaS service management solutions, as well as design and optimize their processes. In this role, she collaborates leaders throughout every stage of the implementation process, using her expertise in service management to meet the customer’s exacting requirements.

Articles by Hannah Price

• ITIL in education: A possible framework for IT service management

  Tuesday, September 24, 2019

  Technology is essential to teaching and learning in every school district, as learning is impacted without reliable IT infrastructure and processes. The same is true for administrative functions throughout a school district. These goals require some educational entities to turn to frameworks like Information Technology Infrastructure Library (ITIL). Even though the ITIL framework is impactful, and is effective for some organizations in managing out-of-sorts practices, some IT leaders wonder what ITIL is and what it can do.