
Galen M. Metz
Articles by Galen M. Metz
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9 ways to improve your help desk
"The corporate network is slow," the caller reported to our help desk. "I'm shopping on the Home Depot…
Monday, December 05, 2016 -
9 ways CIOs can make their communication executive-friendly
This is the time of year for CIOs to present to business executives their IT results for the year, IT…
Thursday, November 03, 2016 -
4 key CIO partnerships and how to improve them
I was delivering bad news to a business executive — the system was down. I had delivered such a message…
Wednesday, October 05, 2016 -
How CIOs can find and use competitive intelligence
In my previous article on how the Food Network's "Chopped" program is like being a CIO, I mentioned…
Wednesday, August 31, 2016 -
Southwest outage illustrates critical importance of IT systems
A Southwest Airlines computer glitch on July 20 caused 2,300 canceled flights across the United States.…
Friday, August 05, 2016 -
6 ways the Food Network’s ‘Chopped’ is just like being a CIO
I admit it: I am addicted to watching "Chopped," a reality cooking show on the Food Network in which…
Tuesday, July 05, 2016 -
5 ingredients for IT staffing effectiveness
Years ago, a colleague shared the following story with me. Struggling with a complex project, her…
Friday, May 20, 2016 -
6 focus areas for improving your technology contracts
In my previous article, I discussed five easy ways to manage IT costs. It starts with attacking costs…
Monday, May 02, 2016 -
5 easy ways to manage IT costs
My older son was a high school wrestler. In one of his matches, he ended up in a pretzel-like hold that…
Monday, March 28, 2016 -
Project management: 4 steps for attacking the IT project list
Today, there are simply too many projects. Historically, CIOs have faced project backlogs, but now…
Monday, March 07, 2016 -
7 ways to generate innovative ideas
In the early days of NASA, according to an urban myth, astronauts discovered that ballpoint pens would…
Monday, February 15, 2016 -
Following the right path as a CIO
Being a chief information officer (CIO) is a challenging job. Whether your goal as a CIO is to thrive,…
Tuesday, January 12, 2016
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