Brian Stief

Brian Stief is the client services manager at DoveLewis Emergency Animal Hospital, a nonprofit, 24-hour emergency and intensive care animal hospital in Portland, Oregon. He contributes customer service topics to On the Floor @Dove, the hospital's online training tool for veterinary professionals.

Articles by Brian Stief

• Animal ER highlights importance of top-notch customer service

  Tuesday, July 07, 2015

  In an emergency animal hospital, we live and work in a 24-hour world where clients arrive at all hours in a variety of mental and emotional states. This helps keep us on our toes, but constantly dealing with the unknown of what could walk through the door can be a huge challenge, too. Of course, even on the best-planned days, the proverbial "wrench" can alter the course and add stress to push us to our limits.