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  • Customer experience and employee engagement: An interconnected working…

    Katherine Radin Retail

    The link between employee engagement and customer experience can lead company's success or failure. Find out how to strengthen that link here.

  • Recessions and small business: How to survive and even flourish

    Ryan Clark Retail

    Already planning for the possibility of an economic downturn? Check out this article for a few suggestions to help small businesses survive a recession.

  • Infographic: Reselling leads to a sustainable future

    Brian Wallace Retail

    Reselling items has another benefit other than personal profit that is sparking a lot of movement — promoting sustainability. People who resell have all sorts of niches that help our planet in different ways — from salvaging parts to repair appliances which in turn keep those parts from ending up in landfills to working on refurbishing tech so that new, harmful tech isn't created. When buyers, sellers, and companies all begin working together and commit to a sustainable future we can start to make a real difference in helping our world.

  • What if labor shortage is a long-term threat to the hospitality and tourism…

    Linchi Kwok Retail

    The U.S. economy finally shows signs of a strong recovery from the pandemic. Nevertheless, the surging delta variant cases, inflation, and the global supply chain disruption, among other concerns, add considerable uncertainty to the economic outlook. However, the hospitality and tourism industry is unlikely to recover any time soon.

  • 5 fresh ways to beat consumer decision fatigue in your social media and…

    Lisa Mulcahy Retail

    As a business owner or marketer, you've probably thought that the causes of decision fatigue which could stop a consumer from paying attention to your brand messages online are completely out of your control, right? Think again. Decision fatigue has everything to do with the specifics of your customers' lives at any given moment, and nothing to do with the quality of your brand and product.

  • Want your employees to voice suggestions when customers treat them poorly?…

    Linchi Kwok Retail

    When consumers know they are always right, they may breed a sense of superiority or entitlement, expecting the frontline employees to comply with any customer behaviors. Current literature has identified customer mistreatment's negative effects on employees' psychological states and work-related intentions/behaviors. Companies need to promote employees' customer-focused voice behavior, through which they can gain first-hand knowledge about their customers and identify potential issues for service improvement.

  • Infographic: Gen Z e-commerce trends — sustainability and the second-hand…

    Brian Wallace Retail

    Through the pandemic, an interesting trend has emerged in the world of e-commerce, particularly with the Gen Z demographic. Dubbed "recommerce," the second-hand economy is going strong in terms of buying and selling goods online.

  • Smart supermarkets: How AI is helping stores of all sizes step into the…

    Mark Perry Retail

    Although transitioning from a traditional store format to one where cashiers are no longer required may be an intimidating prospect for many smaller retail businesses, the benefits of making the switch far outweigh the risks. Thanks to several technological advances over the past decade around artificial intelligence (AI) and machine learning, retail organizations of any size can now automate their sales floors without incurring unrealistic costs.

  • 8 questions every aspiring business owner must ask

    Patrick Burke Retail

    Do you have what it takes to own a business? Your first answer might be that it depends on the market, but that's only part of the story. So is thinking it depends on your product. The bottom line is it depends on you. If you don’t focus on your own drive, abilities, and tolerance for stress and uncertainty, you’re missing a key part of the equation. And if you start a business without really finding out if you should, you’re making a grave mistake. Say you've got a great idea. You've got a niche service. You've done the research and there’s space for you to grow a company. Before you start looking for a storefront, look in the mirror — by asking these eight simple but vital questions of yourself.

  • 4 steps to empower yourself to accomplish your goals

    Rob and Steve Shallenberger Retail

    People who have a sense of direction and purpose feel empowered. Yet only 10% of people have written professional and personal goals. Imagine how great it would feel to take all your good intentions and make them a reality. In other words, to get laser-focused on the things that matter most — and have the motivation to actually do them! To set your own roles and goals, follow these four steps.

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