All Retail Articles
  • Give your holiday customers the service they deserve

    Harry J. Friedman Retail

    With the holiday selling season just around the corner, many of you may be waiting with bated breath for the shoppers to start converging upon your stores — and for good reason. Shoppers are in a buying mode during the holidays. Unfortunately, in the hustle and bustle of the season, salespeople sometimes forget or overlook some very basic customer service points — points that can increase sales today and throughout the year.

  • Hourly, frontline employees are expendable

    Mel Kleiman Retail

    Unless your unique selling proposition is exceptional customer service — like Nordstrom, Zappos, Ritz-Carlton and The Container Store — there's no reason to sweat it when you lose frontline employees. Most likely, they were not that good anyway.

  • 6 tips to make the most of industry trade shows

    Emma Fitzpatrick Marketing

    ​Trade shows are one of the best places to garner new business, attract new customers and interact face-to-face with trade show attendees. But, realistically, they also are a huge investment of money. Are you making the most out of every dollar that you're putting into industry trade shows? Chances are your business could be doing more.