Provide the most productive feedback for your healthcare workers
Thursday, October 25, 2018
Every medical organization's most important ongoing efforts include thorough evaluation of worker performance. Surprisingly often, though, the most helpful feedback often never gets delivered — because you, as an administrator, aren't aware of the key details your doctors, nurses and residents need to hear to make their work the best it can be.
The good news: researchers have analyzed and identified a number of several specific feedback areas you can cover that will allow your healthcare workers to provide better and safer patient care. Here's what you need to know:
Your PCPs should receive reviews on how they prescribe antibiotics.
A large study from The Lancet medical journal found that primary care doctors/general practitioners whose medication records were closely analyzed ended up writing 73,000 fewer antibiotic prescriptions subsequently.
This is because administration can give a PCP tailored commentary about cases and conditions that don't automatically require medication, whichvery helpful when it comes to limiting your patients' exposure to drug-resistant bugs, as well as cutting their drug costs.
Your residents want constructive criticism — lots of it.
Research from the American Society of Anesthesiologists found that many doctors-in-training want more frequent performance feedback than they get, especially when it comes to details about their clinical performance.
Even more interesting — these residents report that they want to hear how they compare to the performances of their fellow residents, so they'll be motivated toward greater excellence. Make sure your attending physicians give ongoing comments in real-time as residents work their shifts for instant clarity and improved patient care results.
Your entire staff needs handwashing checkups.
According to data from University College London in the U.K., when healthcare workers in 60 hospital wards were observed one-on-one for 20 minutes, their rate of soap use went up by 30 percent; overall hand-cleaning compliance in ICU areas went up to around 18 percent.
Employ spot-checks of handwashing protocol by your senior nursing staff on a weekly basis, and give personalized, direct feedback to each worker as needed to improve compliance.
Your nurses want help in supporting their patients.
It can never be said too often: nurses are the true backbone of every patient's care plan. Therefore, when your nurses ask for clear feedback on how to best help patients with pain control, and how to work with doctors to provide better medical explanations of diagnosis and treatment, you can let them know you're there to make these goals easy to achieve, supplying them with the information they need at all times.
Your employees want transparency from your organization.
Engage openly with your staff on business decisions, policies, and company vision — don't be afraid to share negative news. Drop complicated jargon, and talk to your workers in simple, clear terms.
Avoid uncertainty — if there are rumors floating around about possible job cuts, for example, address them quickly, rather than letting misinformation fester. And ask for your workers' feedback on your performance.
Remember, constructive criticism is a two-way street. When you communicate openly, trust is the guaranteed result, and everyone works better together.
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